Refund policy

Refund and Damage Policy

PAZZA OLIVE OIL CO. sells food products delivered personally within the GTA. Because olive oil is a food item, we cannot accept returns of delivered products — but we stand fully behind every order.

Damaged or leaking products

If any bottle or tin arrives damaged, leaking or with a broken seal, contact us within 48 hours of delivery at [PAZZA EMAIL] with a photo of the item. We will replace it on the next delivery day or refund it in full — your choice.

Wrong or missing items

If your order is incorrect or incomplete, contact us within 48 hours and we will make it right with a replacement on the next Saturday or a refund.

Cancellations

Orders can be cancelled for a full refund until the Thursday 11:59 p.m. cutoff before your scheduled Saturday delivery. After the cutoff, the order is packed for delivery and can no longer be cancelled.

Missed deliveries

If we cannot complete delivery because the address or delivery instructions were not accessible, we will contact you to arrange redelivery on the following Saturday. If you provided leave-at-door or safe-drop instructions, responsibility for the order passes to you once it is dropped as instructed.

Contact

[PAZZA EMAIL] · [PAZZA PHONE NUMBER]